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Processing Returns

Processing Returns, we all have them at some time or another. Please share your return policy and how you process your returns. If a customer is not satisfied with your return, how do you handle the situation? We all know that most small sellers do not have the same monetary flow as large companies. Therefore, for small sellers, we would like to know different return policies and the Pro's and Con's of having these policies. Thank you for your input.

Tags: processing returns, return policies

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Permalink Reply by Christie Fischer on March 18, 2011 at 5:25pm

I will accept returns as long as the item is on the exact same condition that I sent it. On intimate items I would prefer not to accept returns due to sanitary reasons. I will also do exchanges but again the item needs to be in the same condition that I sent it.

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Permalink Reply by Thrifty Vault™ on March 18, 2011 at 5:31pm

By law, I don't think we can accept returns on intimates but I think that is state by state.

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Permalink Reply by Thrifty Vault™ on March 18, 2011 at 5:29pm

Hello Christie! Thanks for sharing! My return policy is:

Returns accepted within 7 days of delivery confirmation for Merchandise Credit only. Must be received as sent and have all original packaging. If items are on back order or out of stock when ordered a full refund will be returned to buyer by way of payment received.

I also do exchanges.

Do you do refunds? or Merchandise Credit? or Exchanges?

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Permalink Reply by Judy on March 18, 2011 at 5:54pm

If item is lost I usually give a full refund. If buyer is not happy with item or its damaged I give a refund if returned to me. I am very generous.

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Permalink Reply by Judy Lujan on March 18, 2011 at 6:33pm

Hi All,

The way that I have always processed my own personal inventory is ~when I mail it out I put my own sticker label in my own handwriting on the item so I had better receive it back in the same condition that it was mailed out. I need to be notified within 3 days from when it was received of any damage and returned within 7 days. If no insurance was paid then I do not refund. I try to the very best of my knowledge to describe every piece that I sell of my own stuff and take pictures if I can of any chips or damage. My gift line are all new items, SMC is great about accepting returns with no problems. If you have any questions ask away!!!

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Permalink Reply by Judy Lujan on March 18, 2011 at 6:46pm

I ask my customers to please check for availability, but this usually doesn't happen at all, and since PayPal is now charging .30 as a refund fee. I now am stating that in my ads. I try my very best to keep up on updating, but some items do sell out fast at SMC (this is where I have my biggest problem) and I am not aware of it. With my own stuff, I can track that just fine.

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Permalink Reply by Judy Lujan on March 18, 2011 at 7:04pm

One of the biggest problems that I have in running multiple site, is that I take items out and blam they are back in a few weeks. I think what happens is that the site owners back-up all the ads and pictures then a certain times they clean up the sites and run their back which will put my sold items back. This causes me a big problem if someone buys a item that I don't have. So now I am put SOLD OUT in the title and across the picture hoping that is will help. Some times I get do discouraged and want to throw up my hand and forget the whole darn thing and just work on my genealogy. LOL

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Permalink Reply by Debsgreatfinds on March 18, 2011 at 7:23pm

If no insurance was paid for then I do not refund.. if I made a mistake on description then I will refund only when it item is sent back and minus shipping.. been doing that sense 1999, and knock on wood I have not had to many returns! have a great weekend everyone.